Last updated: March 2026
At BellaCosmetics, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help. This policy explains how returns, refunds, and exchanges are handled for orders placed through bellacosmetics.uk.
This policy is designed to comply with UK consumer protection laws, including the Consumer Contracts Regulations 2013.
Customers have the right to request a return within 14 days of receiving their order.
To be eligible for a return:
The item must be unused
The item must be in its original packaging
The item must be in resalable condition
Proof of purchase or order number must be provided
If 14 days have passed since your delivery date, unfortunately we may not be able to offer a refund or exchange.
For hygiene and safety reasons, certain products cannot be returned once opened. These may include:
Opened cosmetic or skincare products
Personal care items that have been used
Products without original packaging
However, if a product arrives damaged, defective, or incorrect, please contact us and we will resolve the issue.
To start a return, please contact our support team with the following information:
Your order number
The reason for the return
Photos of the item (if damaged or incorrect)
Our support team will provide instructions on how to send the item back.
Contact email: support@bellacosmetics.uk
Customers are generally responsible for return shipping costs, unless the return is due to:
A damaged product
An incorrect item sent by us
A defective product
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved:
Your refund will be processed to the original payment method
Processing may take 5–10 business days, depending on your payment provider
Shipping fees are non-refundable, unless the return is due to our error.
If you wish to exchange an item, please contact our support team first. Exchanges are subject to product availability.
In many cases, the fastest way to receive a replacement item is to return the original product and place a new order.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:
Your order number
Photos of the product and packaging
We will arrange a replacement or refund as quickly as possible.
If you have not yet received your refund:
Check your bank account again
Contact your credit card company or payment provider
Contact your bank, as processing times may vary
If you have completed these steps and still have not received your refund, please contact us.
If you have any questions regarding returns or refunds, please contact us:
BellaCosmetics
Website: bellacosmetics.uk
Email: support@bellacosmetics.uk
